The Ibis experience

I wanted to share my Holiday in Europe, from the very beginning. Two reasons for this blog, appearing before the others:

1. I sent my comments on the way we were treated to IBIS Hotels, on their website. I have not even had the courtsy of a reply.

2. Delaying this blog, may make me forget things.

We reached Hotel IBIS, at Wembley (opposite the railway station), after our bus guided tour of London which was after we arrived through the Euro Channel from France. We reached the Hotel at 1930 hrs on 11th June. The plan was for us to check in, and proceed for dinner.
As in every other location, our driver got out all the baggage from the coach and the guide went in first to check us all in. As in all other locations, we followed with our baggage.
A guy from the reception, came rushing out and started yelling "All of you go out. Your tour guide will collect the keys and give them to you. Stay out till then, and keep clear of the door".
We wondered, as to what was happening. Were we seeking asylum in the hotel? were we going to stay for free?
Anyway, as good tourists, we waited outside, following the instructions of the receptionist. When our guide did not return for about 3 minutes, I decided to get in and check the situation. The reception guy once again yelled " I asked you to stay out". I retorted that we were all going to stay in their hotel, and that their was nothing wrong in being in the reception till rooms were allotted. His retort " Only the guide stays, as he has only booked rooms ". I lost my cool and asked all others also to get in. I told the receptionist that this was no way to treat guest and that we will all stay in the reception, till we got rooms.
What followed was more shocking. Out ran another guy (probably the Hotel Manager) and screamed to our guide "I want to speak to you immediately ". Our guide went to him. We could not hear what was spoken, but saw this person waving his hands and gesticulating at all of us.
The tour guide was then asked to move to the lobby and hand over all our keys.

What a shame. I haven't seen a worse reception by any hotel staff. In India, we are only used to welcomes with big smiles.

I sent out a note to the hotel, in their website, expressing my sentiments, but am yet to get a reply. I do no have the email Id of the hotel to mail them. Can someone give this to me please.

Has anyone seen anything more arrogant.